Complaints Procedure

We set ourselves high standards of professionalism and service but; if you feel that we have fallen short of your expectations, we are committed to responding to your concerns in a thorough and timely manner.

Correspondence concerning a complaint will only be made with the person directly affected or a representative with written authorisation. This is to maintain the confidentiality of personal information.

In the first instance, any issues with your microblading training course should be communicated to your course tutor, either in person, by telephone, in writing or by email to students@dermagraph.co.uk. Contact details are listed below. Your tutor will log your concerns and, if possible, take action to resolve your complaint at the earliest opportunity.

If you have an issue with a microblading product that has been supplied by us, please contact us by telephone or email admin@dermagraph.co.uk. Tell us the nature of your complaint and the date purchased.

If you feel that your complaint has not been resolved to your satisfaction, or in a timely manner, we ask that you contact us in writing or by email to admin@dermagraph.co.uk. Include your name, contact details, course date, location and a full description of the issue that you wish to complain about. A member of the management team will review your complaint and take steps to bring about a resolution within 30 days. The manager will commence a process with your course tutor to review your complaint. The team may request that you provide additional information to help investigate the cause of your concern and to establish whether any others have been affected by the issue. Please provide details as soon as possible to avoid any delay in the resolution process.

Following the conclusion of the complaint resolution process, the manager will inform you of it’s outcome and any action that may be taken to bring about a satisfactory resolution to the matter.

If you are unhappy with the outcome of the complaints procedure, you may contact the accrediting body that you are a member of and request that they review your complaint. Contact details of the organisations that accredit our courses are listed below.

Dermagraph Ltd

39 Kings Road

Windsor

Berkshire

SL4 2AD

Tutor email: students@dermagraph.co.uk

Manager email: admin@dermagraph.co.uk

Telephone: 020 7998 3692

www.dermagraph.co.uk

Accrediting Bodies

Associated Beauty Therapists (ABT)

The Courtyard,